DELIVERY
 
Standard delivery is done via Turkish Postal Services and the delivery time is 10 - 20 working days according to destination country. Standard delivery cost is 7 US Dollars
 
DHL delivery time is 2 - 4 working days and its cost is 19.90 US Dollars.
 
The orders given in weekends, bank holidays and national holidays will be delivered to the courier in the next working day and estimated delivery time starts with the date of shipping
 
Delivery cost will be added to your order total.
 
Buyers are responsible for any customs and import taxes that may apply.We are not responsible for delays due to customs
 
All orders are subject to product availability. We continuously check our product stocks in our online site. But if an item is not in stock at the time you place your order, we will notify you in order to replacing with different product or to  refund you the total amount of your order, using the original method of payment. 
 
Please check if there is any damage in the package when the package is delivered to you before you sign the delivery from. In case of any damage, please require the courier to arrange a damage report about the delivery and do not accept the package. The courier will return us the package with the report.
 
RETURN
 
In purchases made through our online site, our customers have the right to return and refund within 14 days on the basis of the rules set out in the Turkish Consumer Law. You can contact us with our contact form in this website for your return or replacement requests For return requests please contact us from hafizebaysal@gmail.com
 
Return or replacement of the earrings is not possible due to hygiene reasons.
 
Products made or customized according to the special single customer request  cannot be returned. 
 
The product to be returned or replaced must be completely undamaged and unused. Products that have been damaged or physically altered in any way are strictly non-refundable.
 
In return or replacement requests, the package, the certificate and the invoice must be sent along with the product
 
Upon receipt of the returned item, our product specialists will examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return or replacement. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
 
EXCEPTIONS
 
Some items are non-refundable and non-exchangeable. These include: 
  • Return or replacement of the earrings is not possible due to hygiene reasons.
  • Products made or customized according to the special single customer request  cannot be returned. 
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
 
If you have any questions about the delivery and shipment or your order, please contact us at hafizebaysal@gmail.com